1. Returns
We accept returns on products within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:
The product must be unused, undamaged, and in its original packaging.
The product must be in the same condition as when you received it.
Note: Certain products may not be eligible for return due to hygiene or safety reasons (such as opened items, custom orders, or clearance sales). Please check product-specific return guidelines before initiating a return.
2. Refund Process
Once we receive your returned product and inspect its condition, we will process your refund. The refund will be issued to your original payment method. Please allow up to 7-10 business days for the refund to be reflected in your account.
If your refund is approved, we will notify you via email with a confirmation and the amount refunded.
3. Exchanges
If you would like to exchange an item for a different size, color, or style, please initiate the return process as mentioned above. Once we receive the returned item, we will ship the replacement item at no extra cost (subject to stock availability). If there is a price difference between the exchanged items, we will issue an additional charge or refund as necessary.
4. Non-Refundable Items
Please note that some items are non-refundable, including:
Custom or made-to-order products
Clearance and sale items
Items that have been opened, used, or damaged
If you have any questions about whether an item is refundable, please contact our customer service team at info@tileandtop.com.
5. Return Shipping Costs
Unless the product is defective or incorrect, you will be responsible for paying the return shipping costs. Shipping fees are non-refundable, and any shipping charges for returned items will be deducted from your refund amount. We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.
6. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at info@tileandtop.com with photos of the damage. We will arrange for a full refund or replacement at no extra cost, depending on your preference.
7. How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
Contact our customer service team at info@tileandtop.com to request a return authorization.
Provide your order number, the product you wish to return or exchange, and the reason for the return.
Once approved, we will provide you with instructions on how to send the product back.
8. Contact Us
If you have any questions about our refund or return policy, please do not hesitate to reach out to us. You can contact our customer service team at:
Email: info@tileandtop.com
Thank you for shopping with Tile & Top. We are committed to ensuring your satisfaction with every purchase.